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Helpline for people aged 18 and over
0845 634 1414
help@b-eat.co.uk
Monday to Friday 10:30am - 8:30pm
Saturdays 1:00pm - 4:30pm
Sunday ~ Closed
Bank Holidays 11:30am - 2:30pm
Samaritans 0845 790 9090 and Childline 0800 1111 offer 24 hour support
For information about the online services run by our youth team such as 1-2-1 and livechat support, please see the FYP pages.
Youthline for people aged 25 and under
0845 634 7650
TXT: 07786 20 18 20
Monday to Friday 4:30pm - 8:30pm
Saturdays 1:00pm - 4:30pm
Sunday ~ Closed
Bank Holidays 11:30am - 2:30pm
beat endeavours to respond to all e-mails within 7 days.
For the non-hearing or hard of hearing text to voice relay is available through Typetalk calls.
Textphone users:
Typetalk Switchboard: 1 8001 0151 709 94 94
Email: typetalk: helpline@rnid-typetalk.org.uk
Hearing users:
Switchboard: 1 8001 0151 709 94 94
If English is not your first language the helpline & youthline can obtain an interpreter for you through Language Line.
Alternative ways of contacting the helplines
For the non-hearing or hard of hearing text to voice relay is available through Typetalk calls.
Textphone users:
Typetalk Switchboard: 1 8001 0151 709 94 94
Email: typetalk: helpline@rnid-typetalk.org.uk
Hearing users:
Switchboard: 1 8001 0151 709 94 94
If English is not your first language the helpline & youthline can obtain an interpreter for you through Language Line.
More information about the Helplines
The adult helpline is for people over 18 in the United Kingdom who wish to talk about eating disorders and to obtain information about help available in their locality. About a third of the calls are from people with an eating disorder, a third from friends and relatives and the rest a mixture of professionals and students.
The purpose of the helpline is to provide a confidential service including:
- a listening ear
- non-judgmental response
- information about eating disorders
- information about help available
- information about beat
The helpline does not:
- make medical diagnoses
- offer counselling
- make referrals
- tell people what to do
- encourage emotional dependence on the line
What is the Youthline?
The Youthline is part of beat’s Youth Service which offers help and support to young people affected by eating disorders. It has several facets;
- dealing with young people who call the telephone helpline for information, help and advice
- responding to letters and e-mails from young people
- researching and writing literature specifically designed for young people
How can we help?
All helpline staff have completed a comprehensive training programme and are there to listen. They will offer information about treatment and other sources of help available, encouraging callers to make their own decisions about a way forward. They will also be able to give information about beat resources, books, leaflets etc., and can post out a basic information pack.
beat helpline staff are not medically trained and will always suggest that a medical practitioner is also consulted. Help is always available from your GP. You could also contact the Practice Nurse or your Health Visitor for help and advice about eating disorders.
How can you help?
Click here for more information about becoming a volunteer on the adult helpline.
Confidentiality
Confidentiality is fundamental to the services beat provides. However, there are some circumstances where it may be necessary to break confidentiality. These are if there is a danger to the caller or others in their care (ie Child Protection issues).
It is very rare for us to consider or indeed decide to break a service user's confidentiality.
If we do have to break Confidentiality
- You will be informed
- The reasons why the decision has been made will be explained
- The possible repercussions of breaking confidentiality will be explained.
