Helpline

Adult Helpline

The Beat Adult Helpline is open to anyone who needs support and information relating to an eating disorder, including sufferers, carers, professionals and anyone who wants to find out more about eating disorders.

If you are over 18, call the helpline on 0845 634 1414

The Helpline is open Monday to Friday, 10.30am to 8.30pm and Saturdays 1.00 pm - 4.30pm or you can email help@b-eat.co.uk.

Our UK listings include both statutory services (i.e. those provided by the NHS) and non-statutory services including voluntary organisations, private healthcare providers and counsellors and therapists. Most of the organisations are required to pay a fee to be listed on our database. The Helpfinder also includes contact information for the Beat self-help network.

Youth Helpline

If you are 25 or under, call the Beat Youthline on local rate number 0845 634 7650. We offer a call back service so if you want to save the cost of the call please ask us. The Youthline is open Monday to Friday evenings from 4.30pm to 8.30pm and Saturdays 1.00pm - 4.30pm.

The Youthline also offers a Text service on 07786 20 18 20 - If you would like a call back send us the message 'call back' to this number. We aim to get back to you within 24 hours and during youthline opening hours. There is also a Youthline email service at fyp@b-eat.co.uk.

Parents, teachers or any concerned adults should call the Beat helpline on 0845 634 1414.

Alternative ways of contacting the Beat Helplines

Callers with hearing difficulty can contact the help lines using Text Relay.

For the Adult Help line dial - 18001 0845 634 1414

For the Youth Line dial - 18001 0845 634 7650

The Text Relay Helpdesk can be contacted at (18001) 0800 73 11 888

Email Text Relay Help Desk -  helpline@textrelay.org

Interpreting Service

Beat is a member of Language Line and can provide access to an interpreter for non-English speaking callers.

Disclaimer

The Beat Helplines offer information and support. They should not be used for diagnosing or treating a health problem or as a substitute for legal advice.

Confidentiality

Confidentiality is fundamental to the services Beat provides. However, there are some exceptional circumstances where we may pass on information, for example:

• We suspect a child may be at risk from harm
• A caller is at serious risk of harm, either from themselves or others
• A caller threatens or abuses our staff

Please note: to check the quality and consistency of our services, managers may listen in to calls and check emails from time to time

Feedback

If you have any feedback about your experience using our services, we would like to hear from you. Please send us any comments or suggestions using the form below.

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