Beat's Adult and Youth Helplines are open from Monday to Thursday 1:30pm to 4:30pm.
Beat provides helplines for adults and young people which offer support and information to sufferers, carers and professionals.
We are currently experiencing a high volume of calls and emails to the Helpline which may delay our response to you. The team is working hard to respond quickly and we hope to return to meeting our response targets of seven days as soon as possible.
Easter opening times
The helpline will be closed for the following dates:
- Friday 18th of April
- Monday 21st of April
The helpline will be open as usual on Tuesday 22nd. The Samaritans will be open throughout this period and can provide emotional support to anybody on 08457 909090 or via their website: www.samaritans.org
Help for Adults
The Beat Adult Helpline is open to anyone over 18 who needs support and information relating to an eating disorder, including sufferers, carers and professionals.
Helpline: 0845 634 1414
Help for young people
If you are 25 or under, call the Beat Youthline.
Youthline: 0845 634 7650
If you would like a call back, send us the text message 'call back' to 07786 20 18 20. We aim to get back to you within 24 hours and during Youthline open hours. When we call back our number will display as "unknown".
Parents, teachers or any concerned adults should call the Helpline for adults on 0845 634 1414.
We are currently reviewing the services we run and we would appreciate your views. If you would like to participate then please follow the link to our Helpline Survey.
The Beat Helplines offer information and support. They should not be used for diagnosing or treating a health problem or as a substitute for legal advice.
Confidentiality is fundamental to the services Beat provides. However, there are some exceptional circumstances where we may pass on information, for example:
- We suspect a child may be at risk from harm
- A caller is at serious risk of harm, either from themselves or others
- A caller threatens or abuses our staff
Please note: to check the quality and consistency of our services, managers may listen in to calls and check emails from time to time
Alternative ways of contacting the Beat Helplines
Callers with hearing difficulty can contact the Helplines using Text Relay.
For the Adult Helpline dial: 18001 0845 634 1414
For the Youthline dial: 18001 0845 634 7650
The Text Relay Helpdesk can be contacted at (18001) 0800 73 11 888
Email Text Relay Help Desk: firstname.lastname@example.org
Beat is a member of Language Line and can provide access to an interpreter for non-English speaking callers.