Beat's Adult and Youth Helplines are open from Monday to Friday 1:30pm to 4:30pm and Monday and Wednesday evenings 5.30pm to 8.30pm.
Beat provides helplines for adults and young people which offer support and information to sufferers, carers and professionals.
Christmas Opening Hours
The helpline will be open as usual over the Christmas period apart from the following:
- Christmas Eve: Open 1.30-3.30pm - Closed in the evening
- Christmas Day: Closed
- Boxing Day: Closed
- 29th of December: 1.30-4.30pm - Closed in the evening
- New Year's Eve: Open 1.30-3.30pm - Closed in the evening
- New Year's Day: Closed
If you would like to talk to someone when we aren't open, the following organisations can provide a space to talk things through 24/7 every day of the year:
Help for Adults
The Beat Adult Helpline is open to anyone over 18 who needs support and information relating to an eating disorder, including sufferers, carers and professionals.
Helpline: 0845 634 1414
Help for young people
If you are 25 or under, call the Beat Youthline.
Youthline: 0845 634 7650
If you would like a call back, send us the text message 'call back' to 07786 20 18 20. We aim to get back to you within 24 hours and during Youthline open hours. When we call back our number will display as "unknown".
Parents, teachers or any concerned adults should call the Helpline for adults on 0845 634 1414.
The Beat Helplines offer information and support. They should not be used for diagnosing or treating a health problem or as a substitute for legal advice.
Confidentiality is fundamental to the services Beat provides. However, there are some exceptional circumstances where we may pass on information, for example:
- We suspect a child may be at risk from harm
- A caller is at serious risk of harm, either from themselves or others
- A caller threatens or abuses our staff
Please note: to check the quality and consistency of our services, managers may listen in to calls and check emails from time to time
Alternative ways of contacting the Beat Helplines
Callers with hearing difficulty can contact the Helplines using Text Relay.
For the Adult Helpline dial: 18001 0845 634 1414
For the Youthline dial: 18001 0845 634 7650
The Text Relay Helpdesk can be contacted at (18001) 0800 73 11 888
Email Text Relay Help Desk: email@example.com
Beat is a member of Language Line and can provide access to an interpreter for non-English speaking callers.