Helplines

Beat provides helplines for adults and young people offering support and information about eating disorders and difficulties with food, weight and shape. We also have an email service and an online one to one service.

Adult Helpline: 0345 634 1414 or email help@b-eat.co.uk

The Beat Adult Helpline is open to anyone over 18.

Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

The Beat Youthline is open to anyone under 25. Parents, teachers or any concerned adults should call the adult helpline. If you are aged under 25, we can call you back. To request this, text 'call back' to 07786 201820. We aim to get back to you within 24 hours and during Youthline open hours. When we call you back our number will display as ‘unknown’. 

Click here for details of the recent changes to our Helpline numbers, from an 0845 to 0345 prefix.

Opening times for Adult Helpline and Youthline

Monday to Friday, 2pm to 4pm. 

Confidentiality

Confidentiality is fundamental to Beat’s services. However, there are some exceptional circumstances where we may pass on information, for example:

  • We suspect a child may be at risk from harm
  • A caller is at serious risk of harm, either from themselves or others
  • A caller threatens or abuses our staff

To check the quality and consistency of our services, managers may listen in to calls and check emails from time to time.

How we can help

If you call our Helpline you will speak to a trained support worker experienced in listening and talking to people in a similar situation to you. We know it can be difficult to reach out for help and talk about what you are feeling and going through, but we aim to provide a supportive, non-judgemental space.

Our helpline support workers are trained to:

  • Offer a supportive space for you to explore your feelings and thoughts around eating disorders.
  • Provide information about eating disorders. When we do not have the information that someone is looking for, we might be able to give you some ideas about who might be able to help. 
  • Explore options for help with eating disorders and to enable you to come to your own decisions about what might be best for you. This might include NHS treatment, private therapy, support from charitable organisations, peer support or self-help.

People who have contacted the Helpline said:

I've had great experiences when using the helpline services. The people I have personally spoken to have been very sympathetic with all of my needs in my loneliest moments.
When I searched online for getting help with an eating disorder I found Beat’s website and saw they had a helpline. It took a lot for me to call the number, I was so nervous but I am so glad I did.  The Beat helpline staff were amazing. They were so understanding and friendly and told me about all the services Beat offer. As well as the helpline there were online message boards where I could speak to people who were also suffering from eating disorders. They also suggested that I make an appointment with my GP and talked me through what might happen and ways I could tell my doctor. They told me about the self help and support groups that Beat run and I found that there was one only a few miles from me. Sitting here now knowing I am three years in recovery, I owe my life to Beat. If it wasn’t for the helpline and making that initial call I really don’t know where I would be now.
I was recently discharged from inpatient treatment after suffering with anorexia, when I developed a binge/purge cycle. I felt so alone, and ashamed to tell anyone. I rang the helpline because I was struggling so much, but the lady I spoke to was so lovely and listened to me. Without the help from the helpline, I wouldn't have been able to make the step to tell services and get the help I needed.

Interpreting service

Beat is a member of Language Line and can provide access to an interpreter for non-English speaking callers.

Feedback

If you have any feedback about your experience using our services, we would like to hear from you. 

Other sources of support 

You might also be interested in:

Beat is a member of the Helplines Partnership, the membership body for organisations that provide Helplines in the UK and internationally. 

Visit the Helplines Partnership website for more information.

I've had great experiences when using the helpline services. The people I have personally spoken to have been very sympathetic with all of my needs in my loneliest moments.

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